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Feedback from our Customers
The following quotes are reproduced from a number of the questionnaires that Packhorse Package Customers
were asked to complete at the end of their holidays and from unsolicited feedback from independant travellers
using the Packhorse services over the last couple of seasons...
From Accommodation Package Customers…
“A fantastic experience - one of our best holidays! Thank you very much for all your hard work in making it go so smoothly. We would certainly recommend you.”
“We’ve come back really singing your praises and longing to resume our journey! This was a totally positive experience which we thoroughly enjoyed and our contact with you felt always totally reassuring.”
“Fantastic experience made more pleasurable by the Packhorse Organisation”
“The personal touch made all the difference and I hope that this will be something that continues to make your business special!””
“I have and will recommend your service to anyone thinking about Coast to Coast Walk. I’m glad we got to meet you both.”
“May I thank you both for the friendly and helpful assistance you gave my brother and I. The efficient way you operate Packhorse adds enormously to the enjoyment of the ’walk’ experience.”
“ We were delighted with all the arrangements. The baggage was always waiting for us at each destination and we were welcomed by name. First class organisation!”
“Your reputation is good with the Accommodation owners and we feel you are doing an excellent job. Keep it up - we’ll be back!”
“I would like to thank you for making our Coast to Coast walk a truly memorable, once in a lifetime trip. No worries, absolutely relaxing. A very professional operation.”
“Nothing fell short of expectations - difficult therefore to suggest improvements. A wonderful holiday due in no small part to Packhorse - thank you very much!”
From our Services Customers…
“Just a brief word of thanks to you all for helping make our Coast to Coast Walk such an enjoyable and memorable experience. Life is not the same without the daily routines of baggage labelling, booting-up and full English breakfasts!”
“Your company did a brilliant job in transporting our 1 bag when we decided in Grasmere on 9th August to use the pickup service as my wife’s knees were getting bad, This is a thank you from Australia now that we are safely back home. I am considering doing the walk again in a couple of years time and I shall certainly use and recommend to friends your company. Great stuff!”
“We are now home from our Coast to Coast walk in the most wonderful weather and we would like to thank you for the very efficient baggage transfer service that you operate. Our bag was always at the B&B when we arrived - so there was never any waiting. Also a big thank you for your sleuthing skills in being able to track down my husband’s lost glasses - which became quite an amusing story to many of our fellow walkers. So may we wish you continuing success with your business.”
“Thank you for your contribution to our very successful week’s walking on the Coast to Coast footpath last week. Everything was superbly efficient: What extraordinary attention to detail your job requires! Not having to carry packs made all the difference to the holiday. We’ll be in touch again next year for the second half!”
“Definitely quiet Angels! Spot on every day. With your help we made it to R.H.Bay. Many thanks!”
“Everyone at each of the Accommodation stops we made spoke so highly of how you were operating that we were made to feel really proud that we had chosen you! We wish you well and will recommend you to anyone who is looking for what must be the best Coast to Coast service!”
“ Many grateful thanks for the baggage transfer service over the ten days to Richmond from St Bees. I would not have completed the trek in that time without your support & all the comments from others on the way were complimentary towards your service. Keep up the good work!”
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